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Fulfillment Director

Full-timeNew Braunfels, TX$80k+ based on experience

Our operations team is the biggest part of RISE, and it's ready for one clear leader. If you love building processes, leading people and making sure things actually get done, we want to talk to you.

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Why this role exists

We're growing. Our team needs a leader who makes the machine run.

RISE helps land-clearing and forestry-mulching companies grow. We build and run the marketing and sales systems that keep their crews booked. Our delivery teams cover Meta, Google, SEO, websites and AI, and they've grown fast.

Too many decisions still run through our owners. We want clear roles, clear expectations and clear accountability, so we can scale without losing what makes RISE great. That's this job.

The role

What you'll do

Lead our fulfillment team

Oversee our delivery departments: Meta, Google, SEO, Website and AI. Hire, train and manage department leads, run performance reviews and hold people accountable.

Deliver great work for our clients

Make sure every client, from onboarding to exit, is accounted for, reported on and reviewed. Nothing falls through the cracks on your watch.

Build and fix processes

Own the standard operating procedures for our operations. If a process is broken, you fix it. If it doesn't exist, you build it.

Keep everyone on the same page

Work closely with our Client Success Manager and sit on the leadership team alongside Sales, Client Success and Marketing. Surface problems early and highlight wins.

Bring in AI and automation

We're bringing more AI and automation into how we work. Not to replace people, but to make what our team does far more efficient.

Who you are

You see what's broken and start fixing it.

  • You love building processes, leading people and getting things done.
  • When something isn't working, you immediately start thinking about how to fix it.
  • You're excited to learn, try new things and find better ways to do what we do.
  • You want to grow with a company that's growing.
  • You're local to New Braunfels, TX.

Our core values

We hire, review and recognize by R.I.S.E.

R

Run Towards Hard Things

We do not avoid difficult conversations or problems. We lean in, figure it out, and get better because of it.

I

Integrity Over Convenience

We do what is right, even when no one is watching. We do not sugarcoat results. We tell the truth.

S

Self Ownership

You are responsible for your results. When something goes wrong, own it, fix it, and learn from it.

E

Enjoy the Climb

Find satisfaction in the process. Celebrate wins. Laugh at the chaos. Take care of yourself spiritually, physically, and professionally.

Our story

Family-owned. Built for land clearing.

RISE is a family-owned business led by Jacob and Tiffany Neffendorf. Since 2019 they've built RISE into a specialized growth partner for land-clearing and forestry-mulching companies. Jacob has worked in the blue-collar industry since 2013, so we understand the businesses we serve.

RISE has worked with more than 300 companies. Our motto says why we do it: Freedom. Impact. Growth. For our clients, and for our team.

“We're here to support you… That's our mission. That's our goal, to take care of you guys and take care of our clients.”

Tiffany Neffendorf, at an all-team meeting

From our team

Why people love working at RISE

“Total game changer for my personal and family life… I love the people I work with, their growth mindsets, and their willingness to collaborate.”
Katie, Client Success Manager
“The culture has always felt supportive and flexible… I really appreciate how much autonomy and trust we're given.”
Casey, Senior Media Buyer
“The inclusive, collaborative environment makes problem-solving enjoyable, and everyone is genuinely committed to client success.”
Kris, Senior Media Buyer
“I love that I have an opportunity to grow and get better every day, I love that we get the help and resources to grow and get better every day.”
Dylan, RISE team
“I feel part of something big, something that has an impact to people and I feel my efforts are seen.”
Roy, RISE team
“We have a strong team mindset and thats rare in a remote setting.”
Tom, Sales

“We don't at all have the idea of use AI to replace people. My idea is use AI to make what you do ten times more efficient.”

Jacob Neffendorf, founder

From our clients

The work you'll lead matters to real people

“I don't trust easily, and I don't call many people ‘family.’ But moments like this show you who truly cares, not just about business or success, but about you as a person.”
Christopher Roussell, Google review
“[Their] owners Jacob and Tiffany have always treated me with honesty and respect and have the utmost integrity in their business.”
James Sellers, Google review
“They are always there when we need them. If we ever have a bit of doubt they jump through hoops to get us where we want to be.”
Brent Stuart, Google review

What we offer

Pay and benefits

$80k+

Starting salary, based on experience, plus performance incentives.

  • Health insurance
  • 401(k)
  • Paid time off

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Want to build something bigger with us?

Tell us about yourself. Jacob and Tiffany read every application.

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